Privacy Policy

This Privacy Policy uses the terms “Personal Information” and “Sensitive Information” as defined by the applicable privacy law.

What We Collect
We collect your Personal Information such as name, address, date of birth, Tax File Number, financial details, and interaction history. With your consent, we may also collect Sensitive Information like your profession, criminal or health records when necessary.

Credit Checks
If you apply for a loan or act as a guarantor, we may check your credit history with credit reporting bodies like Equifax. We use this information to verify identity, assess creditworthiness, manage our relationship, and detect fraud. You can request your credit info or opt out of marketing by contacting credit reporting bodies directly.

How We Collect Information
We collect information directly from you, through your interactions with us (emails, phone, website), and from third parties such as agents, advisors, and credit bodies. We only collect data necessary for our services and with your consent.

How We Use Your Information
Your data helps us provide, improve, and market our products and services, verify identity, prevent fraud, communicate with you, and comply with legal obligations. Without your information, we may not be able to offer our services fully.

Sharing Your Information
We may share your data with affiliates, service providers, financial institutions, regulators, and partners (some overseas in the Philippines and India) only as needed and legally permitted. We don’t share without your consent unless required by law.

Website Data & Cookies
We collect data about your device and website usage to improve your experience and our marketing. Cookies help identify returning visitors but can be disabled in your browser, though some site features may be limited.

Third-Party Links
We may link to other sites but aren’t responsible for their privacy practices. Please review their policies when visiting.

Data Security & Storage
We protect your information with reasonable safeguards but cannot guarantee complete security. Some data may be transferred overseas as permitted by law.

Retention & Access
We keep your information only as long as needed by law or business purposes. You can request access to or correction of your data by contacting us and verifying your identity.

Complaints & Changes
If you have privacy concerns, please contact us. We may update this policy at any time, and continued use of our services means you accept changes.

Credit Reporting Contacts
For credit reporting queries or fraud concerns, contact Equifax at 13 83 82 or visit Equifax.com.au.

Contact Us
Email: enquiries@primestonefinancial.com.au